Refund Policy

Last updated: January 22, 2026

At Elorilla, your satisfaction is our priority. We want you to love every piece you purchase. If you're not completely satisfied, we're here to help.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all products. If you're not happy with your purchase, you may return it within 30 days of delivery for a full refund or exchange.

Return Conditions

To be eligible for a return, items must:

Be in original, unused condition
Include all original packaging and tags
Not be damaged or altered
Be accompanied by proof of purchase

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Items marked as final sale
Personalized or custom-made products
Items damaged due to misuse or improper care

How to Initiate a Return

To start a return:

Contact our customer service team at info@elorila.com within 30 days of delivery
Provide your order number and reason for return
We'll send you return instructions and a return authorization number
Pack the item securely in its original packaging
Ship the item back using a trackable shipping method

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.

Refund Processing

Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

Exchanges

If you'd like to exchange an item for a different size, color, or product, please contact us at info@elorila.com. We'll help facilitate the exchange process.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@elorila.com with photos of the damage. We'll arrange for a replacement or full refund at no cost to you, including return shipping.

Questions?

If you have any questions about our refund policy, please contact our customer service team at info@elorila.com