Shipping Policy

Last updated: January 22, 2026

We're committed to delivering your Elorilla products safely and efficiently. Please review our shipping policy below.

Shipping Locations

We currently ship to addresses worldwide. Shipping availability and costs vary by location. International customers are responsible for any customs duties, taxes, or fees imposed by their country.

Processing Time

Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). You'll receive a confirmation email when your order is placed and a shipping notification with tracking information once your order ships.

Shipping Methods and Timeframes

Standard Shipping: 5-7 business days
Express Shipping: 2-3 business days
International Shipping: 10-21 business days (varies by destination)

Please note that these are estimated timeframes and may vary during peak seasons or due to unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your location, selected shipping method, and order weight. We occasionally offer free shipping promotions—check our homepage for current offers.

Order Tracking

Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your shipment's progress through the carrier's website.

Delivery Issues

If your package is lost, damaged during transit, or hasn't arrived within the expected timeframe, please contact us at info@elorila.com with your order number. We'll work with the carrier to resolve the issue promptly.

Incorrect Address

Please ensure your shipping address is accurate and complete. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping address, contact us immediately after placing your order.

International Shipping

International orders may be subject to import duties, customs fees, and taxes determined by your country's customs office. These charges are the responsibility of the recipient and are not included in our product or shipping prices.

Packaging

All items are carefully packaged to ensure they arrive in perfect condition. Fragile items like ceramics and glass are wrapped with extra protective materials.

Questions?

For shipping inquiries, please contact us at info@elorila.com